FarmMeow
Having trouble using the app, can't sign in, found a bug, or need help with your account? Reach out here — we answer every message
Last updated September 7, 2026
Email us at imkwangkung@gmail.com Anytime. We read every message and reply within 2 business days. Account issues or data loss are treated as urgent
To help us help you as fast as possible, please tell us
Forgot password, can't sign in
You can now reset your password yourself — open the sign-in page, tap “Forgot password?” and enter the email you signed up with. We'll send you a reset link (valid for 1 hour, single use). In the Android app, this button is also on the email sign-in screen
Only works for accounts that have set a password — if you've always signed in with LINE or Apple, just tap that button. If you can no longer access your email, contact us with the email you signed up with and the names of pets in the account, and we'll help verify
Signed in with LINE and got an empty account — where did my data go?
An account created with email and one signed in with LINE are separate accounts, even if they belong to the same person. If you've accidentally created two, email us about both, and we'll help merge the data into one
I want a clinic to see my pet's records
Have the clinic open their QR, then scan it from the app — choose which pets they can see. You can revoke access anytime on that pet's page. The clinic sees only the pets you choose — not your other pets, and no more of your contact info than necessary
Photos or records missing
Check the trash first — deleted items go there and you can restore them yourself. Go to the “Me” tab and choose Trash. If it's not in the trash, email us with your pet's name and the approximate date, and we'll help find it
Is it really free? When do you charge?
Completely free for pet owners and farms — no in-app purchases, no subscriptions, and no features behind a paywall. Clinics, hotels and grooming shops that want their own system can contact us to talk
I want to delete my account and all data
Do it yourself in the app: go to the “Me” tab, scroll to the bottom and tap “Delete account”. Details on what's deleted and what's kept are on theDelete account page
Send it to the same email — no form needed. Tell us what you'd like and why. We read every suggestion, and much of the app today came from real users who wrote in
Didn't find what you need? Emailimkwangkung@gmail.com Sure